Customer help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Our delivery times depend on the availability of the products and your location. We do our best to dispatch confirmed orders in 24 hours or less.
Delivery times vary 1 to 12 days for deliveries in the European Union. We cannot guarantee these delivery times, although we try to ensure that transport companies meet them whenever possible.
To create your account simply go to My Account page and submit your details. Don’t forget to confirm your account via email.
To change your shipping address, you have to be logged into the system. Once logged in, please visit Your account page and click on Your Orders page on the left side of the panel. Press on the “Change Shipping Address” button on the left side of the page.
Your new shipping address will be saved for your further purchases.
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No, our system doesn’t store any sensitive data of your payment processors.
Our company is located in Slovenia and we are obliged to charge 22% VAT on all purchases throughout European Union.
We ship to all countries in the European union, United Kingdom, Norway, Finland, Bosnia, Serbia, Albania and Macedonia.
Yes, orders are sent in a single package whenever it’s possible.
If you need to swap an item
Returns and Exchanges
Our returns policy can be found on this page.
Get in touch with us through our contact page.
All orders are imediately passed on to our logistic center. Once the order has been made, we can’t guarantee to cancel it.